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Try this...
Although this isn't exactly the problem my friends were having with their X3, we did discover that McAfee antivirus on the Dell Dimension computer running Windows XP was NOT compatible in their case with the ActiveSync 3.7.1. Disabling the program didn't help. McAfee had to be completely uninstalled. Then everything worked fine. So, if you happen to have McAfee installed, try removing it and then reinstall ActiveSync.
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