Mobility Site - View Single Post

chuckz · 12-01-03, 02:50 PM

I have 2 devices : Rio 500 and Axim5. I used to have some problems - mostly with authentication: the downloaded program would not play, etc. Unfortunately, these authentication problems cannot be avoided since Audible works with secure content.
However, I was partient, since I just love this service.
I've always been able to get a useful help from audible - by E-mail and by phone. Someone walked me through reinstallation, and it worked.
I upgraded to Win 2003, ActiveSync 3.7. I always download to CF.
True, sometimes after having downloaded a program the device must be soft-reset. I consider it a minor nuisance. I can also download more than 1 file.
Actually, Rio 500 works much better, and is more convenient to use. I find it very convenient to be able to use both devices, e.g. Axim on the train, and Rio while walking.
My opinion: there is no faultless software, and Audible do a decent job trying to keep up with all devices.
They sent me the following instructions - it worked. I guess if you need to reinstall, an important thing is to delete everything from your device and desktop, and then reinstall. Also, it may be necessary to call them first and ask to reset all your devices in their database.
Good luck.

1. Un-Install AudibleManager from your PC. Follow these steps to un-install:
a. Deactivate your desktop and portable players.
I. Open Audible Manager on your PC.
ii. Select "Devices" > "Activate/Deactivate" and follow instructions.
b. Close Audible Manager.
c. Uninstall > Audible Manager:
I. On your desktop, select "Start" > "Programs" > "Audible Manager" >
"Un-install Audible Manager".
Do a search for active setup. Start”> Find or Search”>Files or Folders”
>Search for Active setup “one word”>Delete any files you find under Active
setup. Next go to your start tab>run>regedit>Hkey local
machine>audible. Remove this folder. Go to www.audible.com/software. Install the new Audible Manager 4.0
make sure you open it or run it from its current location but do not save
it. Also choose your mobile device when prompted. Note if you are running
poquet PC 2002 At this time you must connect your device to the computer,
sync your device then click the install tab. Please do not install before a
sync is completed. Open the player file and allow it to install to default
location. If you do not see your device on the manufacturer's list but you
are running poquet PC 2002 just choose the Compaq Ipaq 2002, this applies
for 2003 devices as well. After this it will ask to activate the device,
Please follow instructions to activate. After device has been activated you
should have no trouble transferring and playing the titles on the portable
device.

12-01-03, 02:50 PM	#26 (permalink)
chuckz Aximsite Prospect Join Date: Feb 2003 Location: Boston Posts: 1 Thanked 0 Times in 0 Posts	I have 2 devices : Rio 500 and Axim5. I used to have some problems - mostly with authentication: the downloaded program would not play, etc. Unfortunately, these authentication problems cannot be avoided since Audible works with secure content. However, I was partient, since I just love this service. I've always been able to get a useful help from audible - by E-mail and by phone. Someone walked me through reinstallation, and it worked. I upgraded to Win 2003, ActiveSync 3.7. I always download to CF. True, sometimes after having downloaded a program the device must be soft-reset. I consider it a minor nuisance. I can also download more than 1 file. Actually, Rio 500 works much better, and is more convenient to use. I find it very convenient to be able to use both devices, e.g. Axim on the train, and Rio while walking. My opinion: there is no faultless software, and Audible do a decent job trying to keep up with all devices. They sent me the following instructions - it worked. I guess if you need to reinstall, an important thing is to delete everything from your device and desktop, and then reinstall. Also, it may be necessary to call them first and ask to reset all your devices in their database. Good luck. 1. Un-Install AudibleManager from your PC. Follow these steps to un-install: a. Deactivate your desktop and portable players. I. Open Audible Manager on your PC. ii. Select "Devices" > "Activate/Deactivate" and follow instructions. b. Close Audible Manager. c. Uninstall > Audible Manager: I. On your desktop, select "Start" > "Programs" > "Audible Manager" > "Un-install Audible Manager". Do a search for active setup. Start”> Find or Search”>Files or Folders” >Search for Active setup “one word”>Delete any files you find under Active setup. Next go to your start tab>run>regedit>Hkey local machine>audible. Remove this folder. Go to www.audible.com/software. Install the new Audible Manager 4.0 make sure you open it or run it from its current location but do not save it. Also choose your mobile device when prompted. Note if you are running poquet PC 2002 At this time you must connect your device to the computer, sync your device then click the install tab. Please do not install before a sync is completed. Open the player file and allow it to install to default location. If you do not see your device on the manufacturer's list but you are running poquet PC 2002 just choose the Compaq Ipaq 2002, this applies for 2003 devices as well. After this it will ask to activate the device, Please follow instructions to activate. After device has been activated you should have no trouble transferring and playing the titles on the portable device.