|
I'm getting more active in making my unhappiness known to a company.
Quick story: Before I bought my Axim on Saturday, I was prepared to get a Toshiba e740, primarily for the built in Wi-Fi. I called their order number, not even knowing if they were open on a Saturday. If they were, great. If not, no problem.
The message I was greeted with said that their order line was closed as they were only open until 6pm Eastern. However, it was only 5:30pm.
Call me nit-picky ("Nit-Picky!!"), but that always irks me. If you say you're open during a certain time period, be open. If there's a change in plans, change the message on the phone.
I kid-you-not, that was enough to turn me off of their product. Here I was excited to buy and they weren't ready when they said they'd be.
To make a long story short, some other research I did showed the Dell and the add-on wireless CF (along with some other stuff) would be the same price as what I had been planning to get with the Toshiba. Their order line was open and they made the sale.
I sent Toshiba an e-mail on Monday explaining why they lost a sale and explaining that sometimes it's the little things that count the most to customers.
|