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BruceP I think you have hit on the key. Dell has squandered, to some extent, it's customer good will on Axim. But I really do think they did not anticipate the demand for the device. And they probably didn't consider that the Axim user world would share order/delivery dates so freely. That's the lesson I think they will take away for the X7/X3 releases. I also have noted that their tone on the forums at Dell.com has changed. Originally Dell-Rollie was a bit brusque with answers and basically parroted the party line. Now he's more interactive, and has demonstrated initiative in getting answers for people. Again, it's new to Dell, so they do have lessons to learn.
I would also say to any Dell staff reading in this forum that I agree with BruceP that at some point in a fulfillment process the clock should overpower the regionality of delivery. If you have product in a warehouse and customers unfilfilled, even if shipping is more expensive to get to those customers, you need to keep that good will and ship. It'll cost more in shipping, but keeping that customer happy will bring them back again.
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