I realize that Handango will not be happy to see this but I wanted everyone to know HOW DIFFICULT they make things for their customers. Sorry "H" but the way I was treated was ridiculous. Scroll to the bottom and start reading (WARNING:a lil long)
MUCH THANKS TO OMEGAONE for the resolution!!!!!!!!!
I have moved order reference number ###### under the following email address:
RESOLVED!!!!!!!!!!
Please let me know if I can be of further assistance to you.
Customer 12/04/2003 12:47 PM
I don't want a refund, I just want all my info under one account. I don't understand why this is so difficult; though it could have something to do with the fact you don't have a PHONE!!!!!! Please help me resolve this. Thank you again for your time.
Response (####) 12/03/2003 01:42 PM
Customer Email:
nospam@thanks.net
Reference #: #######
We are copying the developer on this email because it was determined that the author would be able to better assist you.
If you do not hear a response from the software developers within two business days, please contact me again and I can refund you for this purchase (as long as 30 days have not passed from the date of purchase).
As always, we thank you for shopping at Handango and hope to see you again soon. Please feel free to contact me if there is anything else that I can do for you.
OMEGAONE,
Can you please change the customer email address on this order from
nospam@thanks.net to aximluvah@###### so that they can receive the updates. Thank you very much for your assistance.
Customer (Axim Luvah) 12/01/2003 09:01 AM
Please help, this HAS NOT been resolved!!!!!
Customer (Axim Luvah) 11/26/2003 08:31 AM
So what can I do, it's ridiculous that I payed for this product and I never know when a new version is out, b/c I was afraid of being spammed. I need to resolve this, please help, or get someone involved that can, please.
Customer (Axim Luvah) 11/26/2003 08:31 AM
DEFINATELY NOT RESOLVED.
So what can I do, it's ridiculous that I payed for this product and I never know when a new version is out, b/c I was afraid of being spammed. I need to resolve this, please help, or get someone involved that can, please.
Response (####) 11/25/2003 01:14 PM
Since you don't know the password and you used an email account that doesn't exist I'm unable to have the updates sent unless you go to the developers site and sign up for the updates. You can do this by going to the product page and send and email to their support address.
Customer (Axim Luvah) 11/24/2003 01:48 PM
Sowhat can I do, it's ridiculous that I payed for this prodeuct and I never know when a new version is out, b/c I was afraid of being spammed. I need to resolve this, please help, or get someone involved that can, please.
Response (####) 11/24/2003 12:58 PM
I do apologize, but I'm unable to give the password. If you don't remember what it is, this will be a problem. Please accept my sincere apologies for not being able to assist you with your problem.
Customer (Axim Luvah) 11/24/2003 11:48 AM
Well, I don't know the password for the
nospam@thanks.net account, I do have a reference # for my purchase though #######, if you gave me the password I would be able to update the account. Thanks for getting back to me so quickly.