OK, first off, this is a Request for Comments and a cross-post in one.
First, the cross-post:
I've mentioned this thread before, over on the Dell Support Forums (link goes to page 16)
http://forums.us.dell.com/supportfor...ending&page=16
My first post about this problem (and on this board), was here:
http://www.aximsite.com/boards/showt...threadid=28473
I wanted to start a new thread.
Now, the RFC: If you're having disconnect issues (Place Axim in cradle, and without doing anything, it randomly disconnects from the PC - the ActiveSync icon in the systray goes from green to grey), please post the following info: Are you using your Axim on a stand-alone (connected to the internet, and nothing else) PC, on a work PC, or other LAN connection? Please also state connection type; whether your Axim was pre-loaded with 2003, of if you upgraded; what the ROM version is; what version of USB is on your computer; and if you've tried the powered USB hub fix Dell support mentions fixs 90% of these problems.
I'll be using this info in my open case with Dell.
I personally have an Axim X5 400MHz, purchased in May with 2002, now running 2003, ROM A05. I've not tried the powered USB hub fix AT HOME, where I'm connected to the internet through DSL. I've got USB1.1, and have tried ActiveSync 3.6, 3.7.0 and 3.7.1. My USB driver states that I have 500ma available, and only 2 required for the Axim. The only other USB device I have is a scanner, which is currently unplugged from the wall (completely off).
I have 2 co-workers who I support, both with X5 400's preloaded with WM2003. I will get ROM versions tomorrow. They are both using AS3.7.0. One is a USB2.0 Intel MB desktop, the other is a USB1.1 laptop. THey have tried the "powered USB hub" fix.
I'll keep this thread updated, along with the one on the Dell forums, as long as you guys will help with the information on your setups. What fixes have you tried? Did they work? Between the 3 systems I support, I've tried them all (change power settings on axim, "allow computer to turn off this device" in DevManager, WindowsNT4 SP5 compatibility, powered USB hub, use USB2.0, not 1.1, try different version of AS, etc.) that I've found.
Thanks for your help, and I'll let you know when more info is available. (Please read the crosspost for full info).