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Old 12-22-03, 11:42 AM   #2 (permalink)
docsmooth
Aximsite Prospect
 
Join Date: Nov 2003
Location: Chicago, IL, USA
Posts: 8
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"John" from Dell called me back today (He's the one I spoke with on Saturday for about 30-45 minutes, and asked all the questions I have already answered). He and his manager "Edison" are looking into the "random disconnect on Windows Mobile 2003" issue for me, and will get back to me "within a few days".

Some information Dell gave me, i thought I'd pass to this board:
1) The tech manager I spoke with Saturday, "Edison" said that a powered USB hub is fixing this problem for over 90% of the cases they see.
2) They claimed that USB1.1 wasn't supported (it worked with PPC2002, so why not 2003?, as I stated above).
3) They said that they've only seen this problem with *upgraded* Axims, not preloaded Axims. I've seen this problem with 2 pre-loaded Axims, and an upgraded one, and that's why they're looking deeper into it.

Updates will continue as I have info available.
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Doc Smooth
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