Mobility Site - View Single Post - Dell UK Shipping times? (and Orderwatch not working)

pawhe · 02-21-03, 07:13 AM

Just after some (Dell?) feedback on UK Shipping times...

I ordered the Axim (and a bunch of accessories) on 7th Feb, UK website stating 2 weeks delivery (e.g. 21st - TODAY!!)

Confirmation (Letter, by Post): Est. *Delivery* 2nd March (perhaps matches to a Warehouse Ship date of 21st? By Pigeon Post, perhaps?)

Registered with Orderwatch: 1st check (around 14th) showed estimated *Ship* (NOT DELIVERY) date of 18th Feb. (Hurrah - perhaps it'll still arrive on by 21st Feb?????)

Subsequent checks via Orderwatch provided WEB URL, for last 7 days, NOT WORKING.

Spoke with a real Dell person<?> today - confirmed 'problem' with order, and her system shows estimated *Ship* Date of 18th March. No reason noted in the system for the delay. Awaiting call back......

Dell UK Website still stating "Allow 2 weeks for Delivery".

Do Dell part-ship? Or would a delay on a single accessory, delay the whole order? (i.e. to keep shipping costs down, as per other threads regarding Dell's manufacturing/operating model?).

Also, another thread suggested that US deliveries were from various US State based warehouses, and that stock levels would obviously vary State to State... but I assume the UK is one ship point in Europe, and therefore are all UK buyers suffering similar problems????

Thanks in advance for any feedback.

02-21-03, 07:13 AM	#1 (permalink)
pawhe Aximsite Rookie Join Date: Feb 2003 Location: London(ish), UK Posts: 57 Thanked 0 Times in 0 Posts	Dell UK Shipping times? (and Orderwatch not working) Just after some (Dell?) feedback on UK Shipping times... I ordered the Axim (and a bunch of accessories) on 7th Feb, UK website stating 2 weeks delivery (e.g. 21st - TODAY!!) Confirmation (Letter, by Post): Est. Delivery 2nd March (perhaps matches to a Warehouse Ship date of 21st? By Pigeon Post, perhaps?) Registered with Orderwatch: 1st check (around 14th) showed estimated Ship (NOT DELIVERY) date of 18th Feb. (Hurrah - perhaps it'll still arrive on by 21st Feb?????) Subsequent checks via Orderwatch provided WEB URL, for last 7 days, NOT WORKING. Spoke with a real Dell person<?> today - confirmed 'problem' with order, and her system shows estimated Ship Date of 18th March. No reason noted in the system for the delay. Awaiting call back...... Dell UK Website still stating "Allow 2 weeks for Delivery". Do Dell part-ship? Or would a delay on a single accessory, delay the whole order? (i.e. to keep shipping costs down, as per other threads regarding Dell's manufacturing/operating model?). Also, another thread suggested that US deliveries were from various US State based warehouses, and that stock levels would obviously vary State to State... but I assume the UK is one ship point in Europe, and therefore are all UK buyers suffering similar problems???? Thanks in advance for any feedback.