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Swerve · 01-07-04, 07:35 AM

Thanks all.

I did get in touch with Dell and they're sending me a replacement.

On a side note, I've heard lots of noise about how bad the Dell Help Desk is, and I've had pretty awful experiences in the past but the last few times I've had to contact Dell for anything I've emailed them and the exchange has gone something like this 1) my email describing the problem 2) The automated response back, which is garbage 3) my reply to the automated response telling them to read the email and try agin 4) Their tier one support person writes back some basic troubleshooting tips, still not solving the problem, 5) My response back that they haven't solved my problem, I'd like to have my unit replaced 6) Their response back that they are sorry for the inconvenience and that a new one will be sent to me, and then a couple of emails back and forth to verify warranty and shipping info. All in all, not a super customer service experience but I guess in the end I got what I wanted, an apology and a replacement. Guess that's the price we pay for getting our PocketPCs from the Wal-Mart of computer sales.

Thanks all

01-07-04, 07:35 AM	#8 (permalink)
Swerve Aximsite Prospect Join Date: Jul 2003 Location: Atlanta, GA Posts: 5 Thanked 0 Times in 0 Posts	Thanks all. I did get in touch with Dell and they're sending me a replacement. On a side note, I've heard lots of noise about how bad the Dell Help Desk is, and I've had pretty awful experiences in the past but the last few times I've had to contact Dell for anything I've emailed them and the exchange has gone something like this 1) my email describing the problem 2) The automated response back, which is garbage 3) my reply to the automated response telling them to read the email and try agin 4) Their tier one support person writes back some basic troubleshooting tips, still not solving the problem, 5) My response back that they haven't solved my problem, I'd like to have my unit replaced 6) Their response back that they are sorry for the inconvenience and that a new one will be sent to me, and then a couple of emails back and forth to verify warranty and shipping info. All in all, not a super customer service experience but I guess in the end I got what I wanted, an apology and a replacement. Guess that's the price we pay for getting our PocketPCs from the Wal-Mart of computer sales. Thanks all