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Hazzaman · 01-19-04, 02:37 PM

I have never dealed with dell before, and after the experiance, will never again. Heres the story:

October 2003: Ordered X5 Gps bundle on finance as they had offer. No e-mail confirmation, no IR number. Re-Ordered through internet again as there was problem with site. Autoreply e-mail saying that my order will be processed. Two weeks later call dell, no sign of order anywhere.

Nov 2003: Re-Ordered over phone. Finance now put on hold as they had done credit checks for previous orders. Finally it gets sorted, they will e-mail me the documents to sign and send back. 2 weeks later, NO DOCUMENTS. Call dell. Order was cancelled and they don't know why.

Dec 2003: Advised to place order through internet and use offer code. Recieved documents 2 weeks later, Signed and sent back. Order was never actioned. Re-Faxed documents week before christmas. Lovley lady (Janeann Dempsey) sorted everything out.

Jan 2004: Recieve Axim on 6th. NO GPS. Call dell. It is dispatched seperatly and will be shipped soon, Call dell 3 days ago. 'Oh, um, they cant get the gps anymore. We'll call you back when we can' and then cut me off. Called again, told me to stop calling them as they can't do anything!! They won't let me retrun my Axim. I can get the navigator software and car mount kit, gps aerial etc from my local PC World, orderd direct from TomTom within a week. Come on dell, what are you playing at. Anyone els had a similar problem? Going to send back Axim and get IPAQ with Tottom Bluetooth version from PC World.

Customer Number: GB2802664
Order Number: 331053846

01-19-04, 02:37 PM	#1 (permalink)
Hazzaman Aximsite Prospect DAP Site StaffDAP Site StaffDAP Site Reviewer Join Date: Jan 2004 Posts: 18 Thanked 0 Times in 0 Posts	Wheres My GPS!!!! I have never dealed with dell before, and after the experiance, will never again. Heres the story: October 2003: Ordered X5 Gps bundle on finance as they had offer. No e-mail confirmation, no IR number. Re-Ordered through internet again as there was problem with site. Autoreply e-mail saying that my order will be processed. Two weeks later call dell, no sign of order anywhere. Nov 2003: Re-Ordered over phone. Finance now put on hold as they had done credit checks for previous orders. Finally it gets sorted, they will e-mail me the documents to sign and send back. 2 weeks later, NO DOCUMENTS. Call dell. Order was cancelled and they don't know why. Dec 2003: Advised to place order through internet and use offer code. Recieved documents 2 weeks later, Signed and sent back. Order was never actioned. Re-Faxed documents week before christmas. Lovley lady (Janeann Dempsey) sorted everything out. Jan 2004: Recieve Axim on 6th. NO GPS. Call dell. It is dispatched seperatly and will be shipped soon, Call dell 3 days ago. 'Oh, um, they cant get the gps anymore. We'll call you back when we can' and then cut me off. Called again, told me to stop calling them as they can't do anything!! They won't let me retrun my Axim. I can get the navigator software and car mount kit, gps aerial etc from my local PC World, orderd direct from TomTom within a week. Come on dell, what are you playing at. Anyone els had a similar problem? Going to send back Axim and get IPAQ with Tottom Bluetooth version from PC World. Customer Number: GB2802664 Order Number: 331053846 __________________ Axim X5 400mhz 128MB Lexar SD Tomtom Naviagator Last edited by Hazzaman; 01-19-04 at 02:40 PM.