Why do you
continue
to post
on
multiple
lines??
Seriously, it's really long, and makes it much harder to read.
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All they do for warranty items is exchange it for serviceable items..
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Exactly correct, which is how many companies handle items like PDAs, digital cameras, etc nowadays. Because the parts are not as easily replaceable as with most electronic devices, it doesn't make sense to repair the device. It could be away for a month or more before you ever got it back. With the "advance exchange" warranties that many companies (
not just Dell) are offering now, you can have your problem resolved in a matter of days instead of having to send it off for weeks or months at a time.
Seems pretty smart to me.