Did you order one of the 300 mhz basic models? As far as the "D" pad goes, I read in several reviews that the one on the X3 is better and doesn't have the problems that the x5 had.
The following is from a reveiw by BargainPDAs.com:
"The directional pad has always been one of the most common failings of the X5. Many didn't work right, and even those that did were lackluster in their feel. Fortunately, the X3's d-pad has been completely redesigned. The pad is now elliptical, and the center-press button is seperate from the directional ring. And the new design feels great. Paging, scrolling through icons, even games feel great with the new pad. The only way I could be happier with it is if the pad were round, rather than oblong."
The link to the review is:
http://www.bargainpda.com/reviews/de...p?reviewID=238