|
It seems you get a different answer depending upon who you speak to.
Early Jan when I chased it, I was told to expect delivery (5-7 days) of a similar item, which never surfaced.
I've been talking to Alan Carrick & Paul Gatera in Customer relations most recently, and their opinions conflict with what I was originally told. Nobody has yet to give me a definitive reason as to why this has happened.
Back on the 12th Jan, these two took over in response to a letter I had written and they said they needed to raise another order. They had not heard of any new models superceeding the Tom Tom item as I had been told by the customer care guys in India but it had been down to an admin error. I was told...wait for it...5 - 7 days (hmmm? sounds familiar!)
The order was put through again and I questioned it again to be told no stock but a delivery was due the next day. Someone would get back to me. I always get the response "will get back to you". I am trying to find who is next in the chain of command but when I ask I just get blocked or ignored.
Have now requested a refund but got told "will get back to you". My credit card company have told me there is nothing they can do about the charge for the X5 as that has been delivered, even though my order was for one complete package, but if I write to their disputes dept they can look into the £223 for the Sat Nav.
Have you even received an apology? I haven't. Who have you spoken to? - I'll hassle them too.
Juan Lap
|