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I am assuming that you have done a backup with Activesync since that is what your message is implying. You need to do a following:
Remove your Ax from the cradle. Delete your partnership that you just created. Then reconnect it to the cradle. When it asks you to create a partnership, don't create one. Instead select the option to connect as guest. Then use Activesync restore your backup to your Ax. When the restore is done, remove your Ax from the cradle and soft reset.
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