Mobility Site - View Single Post - Dell UK Shipping times? (and Orderwatch not working)

pawhe · 02-26-03, 09:20 AM

Don't know if anyone's interested (i.e. still reading this thread), but I thought I'd update it.... (if for no other reason than to clear out a pent-up rant). Other UK customers might be interested.....

Still no response received from Dell UK re: delivery of main order (placed 7th Feb) , so kept calling Customer Care (UK/Ireland).

Ironically received an Axim Power Supply in the post this week. Nothing else. I swear they're just teasing me..... what use is the damn PSU without the AXIM??!! :rolling:

Spoke with Customer Care (UK) again (4 times). On the last occasion, got told that my original order has been cancelled. Great. (Nobody told me...). 2 new orders created, one for the PSU, and one for the rest of the order (Axim, battery, etc.). System apparently shows expected ship date of the 'rest of order' (due to 'awaiting component'<?>) now as.... 18th March. Fabulous. Not only have they taken my money for a (currently) useless PSU, I now have an expected elapsed wait time of over 4 weeks (when the website stated, and STILL states, 2 weeks).

I think I'm beginning to understand BruceP's frustration (i.e. it's not the waiting - it's the lack of accurate [or any!] info....). And Orderwatch still states it can find my order but not provide a status. Great tool.

That Toshiba e740 is beginning to look interesting again..... especially after the recent price drops in the UK... ;)

P.

(Basking - was that an Internet, or Phone order? Thanks.)

Still waiting. 'cause you guys continue to rave about the Axim. And I really want one. (But frustration levels are building rapidly)

02-26-03, 09:20 AM	#3 (permalink)
pawhe Aximsite Rookie Join Date: Feb 2003 Location: London(ish), UK Posts: 57 Thanked 0 Times in 0 Posts	UK order - pushed out another 2 weeks?? Don't know if anyone's interested (i.e. still reading this thread), but I thought I'd update it.... (if for no other reason than to clear out a pent-up rant). Other UK customers might be interested..... Still no response received from Dell UK re: delivery of main order (placed 7th Feb) , so kept calling Customer Care (UK/Ireland). Ironically received an Axim Power Supply in the post this week. Nothing else. I swear they're just teasing me..... what use is the damn PSU without the AXIM??!! :rolling: Spoke with Customer Care (UK) again (4 times). On the last occasion, got told that my original order has been cancelled. Great. (Nobody told me...). 2 new orders created, one for the PSU, and one for the rest of the order (Axim, battery, etc.). System apparently shows expected ship date of the 'rest of order' (due to 'awaiting component'<?>) now as.... 18th March. Fabulous. Not only have they taken my money for a (currently) useless PSU, I now have an expected elapsed wait time of over 4 weeks (when the website stated, and STILL states, 2 weeks). I think I'm beginning to understand BruceP's frustration (i.e. it's not the waiting - it's the lack of accurate [or any!] info....). And Orderwatch still states it can find my order but not provide a status. Great tool. That Toshiba e740 is beginning to look interesting again..... especially after the recent price drops in the UK... ;) P. (Basking - was that an Internet, or Phone order? Thanks.) Still waiting. 'cause you guys continue to rave about the Axim. And I really want one. (But frustration levels are building rapidly)