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My first Axim had one of the "defective" d-pads. After a couple calls to Dell they overnighted me a new one. My new one works much better.
Also, when you stay "Stuck" do you mean that it will sometimes continue to scroll even after the p-pad is released?
If so, try this, it seems to correct this specific problem.
Go to Start-Settings-Buttons. Select the Up/Down Control tab. Make sure both slider bars are all the way to left (i.e. Delay before first repeat set to Short and Repeat rate set to Slow).
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