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Nick,
Jogga described the reset button on the X3 - the X5's is on the side below the scroll dial and record button.
Also, the contacts problem is often caused if you shut the program down with switcher bar while a contact is open. The soft reset should fix it but in the future, close the individual contact before shutting down the list or use something like Icbar or Wisbar to shut down.
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-Ike-
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