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I had to get a replacement Axim as well. As you experienced, they did not send any return instructions with the replacement Axim. However I only received the Axim (not the other accessories). I sent an e-mail to customer support at Dell and they sent me a reply within about 12 hours.
In my case they overnighted me an Airborne Express Airbill that MUST be used to return the Axim. Simply box up the Axim you are returning in the ORIGINAL packaging. Once you receive the airbill, fill it out (most of mine was already filled in) and then give Airborne Express a call and they will arrange pickup of the package.
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