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OK, a little progress, seems it's just taking an awful long time to connect. I let it sync as a guest (I thought) and only checked tasks so it didn't have much to do. When I try to restore it says the backup file is not valid and to pick another file. However it does not give me an option to pick a file. I know where the backup file is, but cannot direct to it.
I think part of the problem is the partnership name. Let's say the partnership I'm currently using is XXX. The old one is YYY. I do not see how I get to connect as YYY. Seems I am missing something.
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