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One thing you have to watch with Dell is the service tag thing. When they send you a replacement, it has a different service tag and ESC, which would explain why they couldn't find it.
The bottom line is this: If they are going to replace your Axim, make sure you record the service tag and express service code before sending it back. I learned this from work, as we have had laptops replaced that were under warranty. It is the consumer's job to keep track of their original ST and ESC. Just wanted to pass this on to you from experience.
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