Mobility Site - View Single Post - Dell UK Shipping times? (and Orderwatch not working)

pawhe · 03-06-03, 03:22 PM

Yahhooooo - Just tonight, order moved from "2 - Pre-Production" to "4 - Being Prepared for Delivery". Estimated Delivery Date moved back (forward?) from 18th March to 10th. Looks like I'm in a race with BruceP...!!!!

But Dell UK Customer Service?? I left them them alone for a week (kind of me??!!) as I wasn't getting any sensible info ("..sorry, the system only tells me dates, no info. on why or which component, is causing the delay...")....

So, sent 2 emails this week (via their website), with 4 specific questions about why my order was split, what was delaying, etc.....
1st one ignored. 2nd one got the response: "Due to the demand on this product we are unfortunately working on a hugh<?> backlog of orders at the moment, thus the delay."

So, I responded and again asked for answers to my questions. And got: "Please let me apologise on this delay ,we our<?> encouring<?> a parts shortage which is causing the delay to this order we will endeavour to improve this date but at the moment cannot give you an exacte<?> date."

So, UK Customer Care can be interpeted as "keep stalling until the order ships". Oh well, seems to have worked. I'm still looking forward to receiving said Axim. Just can't help feeling that lack of info. from Customer Service has left a really bad taste in the mouth...

Hope my next post is a Technical Query on my new Axim....(here, not with Dell!!!!!).

Cheers, P.

03-06-03, 03:22 PM	#8 (permalink)
pawhe Aximsite Rookie Join Date: Feb 2003 Location: London(ish), UK Posts: 57 Thanked 0 Times in 0 Posts	Yahhooooo - Just tonight, order moved from "2 - Pre-Production" to "4 - Being Prepared for Delivery". Estimated Delivery Date moved back (forward?) from 18th March to 10th. Looks like I'm in a race with BruceP...!!!! But Dell UK Customer Service?? I left them them alone for a week (kind of me??!!) as I wasn't getting any sensible info ("..sorry, the system only tells me dates, no info. on why or which component, is causing the delay...").... So, sent 2 emails this week (via their website), with 4 specific questions about why my order was split, what was delaying, etc..... 1st one ignored. 2nd one got the response: "Due to the demand on this product we are unfortunately working on a hugh<?> backlog of orders at the moment, thus the delay." So, I responded and again asked for answers to my questions. And got: "Please let me apologise on this delay ,we our<?> encouring<?> a parts shortage which is causing the delay to this order we will endeavour to improve this date but at the moment cannot give you an exacte<?> date." So, UK Customer Care can be interpeted as "keep stalling until the order ships". Oh well, seems to have worked. I'm still looking forward to receiving said Axim. Just can't help feeling that lack of info. from Customer Service has left a really bad taste in the mouth... Hope my next post is a Technical Query on my new Axim....(here, not with Dell!!!!!). Cheers, P.