I posted this here over 2 months ago...
http://forums.us.dell.com/supportfor...essage.id=8779
I'm finally (2 months later) just fed up of realigning my screen every time I use it. As soon as I got my Axim to the time this happened, I really didn't put my Axim down. I played a ton of games on it.
In fact, I was in the middle of a game when the 'problem' occurred. The Axim froze in the middle of "Worms World Party" so I reset it, and when I did it was horribly misaligned. I did a hard reset and it didn't fix the problem. Finally I was able to get to the align button and it fixed it, but then I noticed later that the problem came back. I tried to use it for about an hour and had to realign it about 6 times during that. Just horrible.
Not only was it misaligned though, it also had a moving nature to it. It's hard to explain, but when I held the stylus still on the screen, it would shake on the display. For example, when I held the scroll bar in one place, it would shake up and down. When I drag a horizontal line with the transcriber, it would look more like a sine curve, not horizontal but more shaken up and down.
So after 2 months I wrote dell support to see if they would do something, replace it or fix it out of pure kindness, even though I didn't get a warranty.
Here's the reply I got from them:
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Quote:
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Thank you for contacting Dell eSupport and Services (ESS). We appreciate
the opportunity to assist you. I apologize for your trouble and I assure
you it is our hope that you have a positive experience with our company.
As per the issue, please soft reset the device. For the instructions on
the same, I am recommending a knowledgebase article.
Please visit the following link to access the article that I wish to
forward to you:
http://support.dell.com/us/en/kb/doc...asp?dn=1077816
Some email programs will wrap this address to a second line. Therefore,
please copy each of the lines directly into the address bar of your
browser with no spaces between the two sections.
Also if still the issue persists, please hard reset the device. For
that, I am recommending a knowledgebase article.
Please visit the following link to access the article that I wish to
forward to you:
http://support.dell.com/us/en/kb/doc...asp?dn=1073114
Some email programs will wrap this address to a second line. Therefore,
please copy each of the lines directly into the address bar of your
browser with no spaces between the two sections.
Performing these steps should resolve the issue with the system. However
if still the issue persists, then you need to buy the new Axim Unit as
the unit is already out of warrenty so I won't be able to log the call
for the replacement of the same.
My apologies for the inconvinience and thanks for your patience.
I again apologize for the time and inconvinience.
Thank you for choosing Dell.
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So here I am, with a basically useless Axim and almost $300 thrown away.
Think anything can be done? I tried the solution of another person with similar problems, to loosen the screws on the top under the rubber tabs. It didn't work... so I wonder if there is anything else that can fix this, because dell obviously won't...