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You got a week further than we did! My wife's didn't start from the get go. We bought two, let the batteries charge overnight and then tried to turn 'em on. Mine worked. hers didn't.
Of course, then she got to suffer through 2.5 hours (mostly on hold) with the Dell customer nonservice department.
We did get the new one, but they never got us the information for returning the original junker.
I like my Axim, but will be reluctant to use Dell again after the poor service I have had to endure (there is much more to my story).
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