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NeoAxim · 03-10-03, 04:06 PM

Hey techguy,

I am assuming based on your last post that you work at Dell and I was wondering in what department.

I know a good deal of Dell's tech support has moved offshore and was wondering how that affects you or at least your feelings on the subject.

I ask because I am currently in tech support (although not phone support) and a great deal of jobs in my industry are moving offshore.

My feelings on Dell is in general a good one. I have had 4 Dell workstations and now my new toy the Axim.
While I think Dell's support is still tops in an otherwise poor industry of tech support (I find Compaq and Toshiba to be poor in these areas) I have found that prior to Dell's off shore initiatives I was much more satisfied with the customer service.

Often times calls to Dell are frustrating and I think back to the days when a quick call to Dell and all problems were solved.

Just wanted to know your thinking on the issue.

Thanks

03-10-03, 04:06 PM	#12 (permalink)
NeoAxim Aximsite Rookie Join Date: Jan 2003 Location: Brooklyn, NY Posts: 84 Thanked 0 Times in 0 Posts	Hey techguy, I am assuming based on your last post that you work at Dell and I was wondering in what department. I know a good deal of Dell's tech support has moved offshore and was wondering how that affects you or at least your feelings on the subject. I ask because I am currently in tech support (although not phone support) and a great deal of jobs in my industry are moving offshore. My feelings on Dell is in general a good one. I have had 4 Dell workstations and now my new toy the Axim. While I think Dell's support is still tops in an otherwise poor industry of tech support (I find Compaq and Toshiba to be poor in these areas) I have found that prior to Dell's off shore initiatives I was much more satisfied with the customer service. Often times calls to Dell are frustrating and I think back to the days when a quick call to Dell and all problems were solved. Just wanted to know your thinking on the issue. Thanks