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I also work for Dell Tech support in the wireless support department. While Dell is moving a good bit of their basic techsupport (mostly hardware support problems) offshore...
They have used that chance to make advancement positions available for Dell Technicians here in the U.S.
All it requires is a bit of initiative to move up in the Tech Support departments here as they open the doors to more Client Expert Centers in the U.S.
For instance, those people getting workstations, latitudes and optiplex's can get Gold Support, which is support here at the Dell Headquarters in Round Rock, Tx and involves a more in-depth field of support then was previously offered.
There is almost nothing within reason that Gold Support won't help with.
Craenor
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