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We build our own computers and have a thriving repair business on the side. We fix MANY Dell's as the support has gone to India where the techs are clueless and send parts to the people in trouble. My god, I can't tell you how many people have showed up at our shop with their Dell in a basket and with a new motherboard in their hand. How do these support techs think a real estate agent or a insurance salesman can install a motherboad (when the problem was a fried modem)? I'm not trying to imply that Dell is not taking responsibility for their machines: I'm just saying that they are making it harder to get the problems solved.
Michael Dell is rich beyond imagine. He could care less if you got your axim rebate or your Dell *Box* working again.
Actually, I think he is doing our business a favor as we seem to fix the stuff he doesn't want to bother with, mainly his machines. And at a good premium!
If I was "The General Public", I would look to custom builders for machines going forward as the products are better, and service is local.
IMHO,
Tony
Solution Oriented Systems, Inc.
The Woodlands, TX 77393-0624
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