|
I finally found a Customer Care person that helped (I think).
They couldn't update the information on the web, but did verify ALL of my information accessible through dial up assistance (customer care and tech support), and she sent an e-mail to the web people to remove the bogus service tag and enter the correct one.
I am not sure, but based on the service tag entered, they ID the type of product you have and tailor the links you have to information, or they just default to desktop information and you have to search for anything else.
I clicked on something to read manuals or white papers or some information, and everything was desktop/laptop OS, desktop HW, and some stuff on customer service. Nothing on Axims.
I only found Axim info by searching for Axim.
This (axim site) appears to be the best place for Axim support! One of the support people at Dell even mentioned this site, saying he was going to search for info on my issue here. I told him I already did!
I guess this site is becoming well known.
|