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What I read here is not official either in that sense, so then don't quote Chris or anyone else.
Don't come with the Terms and Conditions to me. What are you, a lawyer? Whatever it says, what happened is still deception. Just read those forums. Lots of people were led into thinking that an upgrade would be offered. They were glad and they commended Dell for listening to them.
How do you know the Terms and Conditions is official anyway? Maybe just some webmaster put it there, that doesn't mean it's official.
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