Mobility Site - View Single Post - Krusell case ordered from Moonlight Technology

jaynieh · 03-12-03, 09:31 AM

I originally ordered the Krusell case from Moonlight Technology because their web site gave the impression that the case was in stock and available immediately. After two weeks and no case, I suspicioned that they, too, had the cases on backorder (like every other supplier) and since I'd ordered another case available sooner, I tried to cancel my order with Moonlight. Let Mike of the Moonlight Sales staff speak for himself:

"These are on Preorder until April 7th when they are due in. I would recommmend that you keep this order if you need this case for two reasons. First one being that you won't be able to get this case from anyone else as they are waiting the same way we are... Especially at this price. Second, we underestimated the popularity of these cases and honestly if you cancel now and reorder when they come in they will be all sold out by then. I suggest that you keep your order so you get one of the cases that arrive on April 7th."

What arrogance! As if this were the only leather case out there and they are the only supplier!

It took two additional emails before I was able to get them to admit they could cancel my order.

By the way, I still could not find anywhere on their web site stating the case was backordered. And going through my email, they never notified me, either. But they certainly charged my credit card fast enough.

<sigh> Will I be stuck using the dorky Dell case forever????

03-12-03, 09:31 AM	#1 (permalink)
jaynieh Aximsite Rookie DAP Freshman Join Date: Mar 2003 Location: Between Dallas & Cartersville, Georgia Posts: 39 Thanked 0 Times in 0 Posts	Krusell case ordered from Moonlight Technology I originally ordered the Krusell case from Moonlight Technology because their web site gave the impression that the case was in stock and available immediately. After two weeks and no case, I suspicioned that they, too, had the cases on backorder (like every other supplier) and since I'd ordered another case available sooner, I tried to cancel my order with Moonlight. Let Mike of the Moonlight Sales staff speak for himself: "These are on Preorder until April 7th when they are due in. I would recommmend that you keep this order if you need this case for two reasons. First one being that you won't be able to get this case from anyone else as they are waiting the same way we are... Especially at this price. Second, we underestimated the popularity of these cases and honestly if you cancel now and reorder when they come in they will be all sold out by then. I suggest that you keep your order so you get one of the cases that arrive on April 7th." What arrogance! As if this were the only leather case out there and they are the only supplier! It took two additional emails before I was able to get them to admit they could cancel my order. By the way, I still could not find anywhere on their web site stating the case was backordered. And going through my email, they never notified me, either. But they certainly charged my credit card fast enough. <sigh> Will I be stuck using the dorky Dell case forever???? __________________ ---------- Jaynie ---------- "Pride isn't the sin it's made out to be....it's the sins that are committed in its name."