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cal9isha · 03-12-03, 11:57 PM

Odered my Axim in mid Jan and recv'd it on Feb 4. It worked well for two weeks before It developed a mine of it's own. DELL sent a replacement in three days, unfortunately, it would not go beyond the "Align screen." In the mean time, I've have been told by fewer than 3 DELL employees that a replacement is on the way. After a follow up call, I was finally told that DELL will not send a replacement until they get back the two defective units, that by the way they arranged to be returned by ground delivery. In the mean time, they have my money, and I have no Axim. So much for DELL's customer service. What do they think I would do with 2 defectiive Axim's. I wouldn't give them $300 for six defective units. I'll keep you posted on how long it will take for them to deliver. what they advertise and I've paid for. Not Happy

03-12-03, 11:57 PM	#8 (permalink)
cal9isha Aximsite Prospect Join Date: Feb 2003 Location: california Posts: 3 Thanked 0 Times in 0 Posts	Next Day replacement? Odered my Axim in mid Jan and recv'd it on Feb 4. It worked well for two weeks before It developed a mine of it's own. DELL sent a replacement in three days, unfortunately, it would not go beyond the "Align screen." In the mean time, I've have been told by fewer than 3 DELL employees that a replacement is on the way. After a follow up call, I was finally told that DELL will not send a replacement until they get back the two defective units, that by the way they arranged to be returned by ground delivery. In the mean time, they have my money, and I have no Axim. So much for DELL's customer service. What do they think I would do with 2 defectiive Axim's. I wouldn't give them $300 for six defective units. I'll keep you posted on how long it will take for them to deliver. what they advertise and I've paid for. Not Happy