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Scout,
I would say - return the card, without hesitation. Not only because mine isn't working and seems to be defective, but mostly because of the absolutely horrendous, terrible tech support.
They seem to know close to nothing, are not helpful. Moreover, I was promised three or four separate times that my call was being "escalated" to a higher level tech and that I will get a call back from that more knowlegeable "specialist." You guessed it - I didn't get one call.
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