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lawcox · 08-27-04, 10:32 AM

Here is a sad saga so far...
I originally ordered an X30M, a 128 SD card, and a Rhinoskin from Dell. I'm not going to put the order date, because it will depress me. Upon first notification of delayed shipment, I got to looking around, and found a 15% off coupon code for the X30H. I got on Dell Customer Support Chat, and cancelled the order for the X30M, but supposedly left the orders for the SD card and Rhinoskin intact. They also ended up cancelling the Rhinoskin order, but the SD card order continued on as I wanted. I ordered the X30H, and reordered the Rhinoskin, and continued to track the SD card. Last night, the DHL tracking site stated that they delivered the card to my apartment, but I never received it. I got on the phone with DHL, and they said they would put a trace on the order. My apartment building is numbered by 911 address, and no longer numbered by apartment number, but my address reads "xxx Douglas Street y1", with xxx being the number over my apartment door. At 7:30 am this morning, the driver calls me and says that she looked at the building, and counted the number of apartments from the bottom of the building to the top to figure out the right apartment number, guessing they were numbered from the bottom to the top. All she had to do was look at the number over my door! Anyway, with her method, she had a 50% chance of getting the right apartment. Needless to say, she got it wrong. The funny thing is, I'm a police officer, and the apartment she delivered it to belongs to someone I've arrested within the past couple of months

. Of course, the people now aren't coming to the front door for me, but the driver did say that she would come and try to retrieve the order around noon. At 9:00am, her supervisor called, and he said they would be sure to watch for my coming orders (I told him there was a higher valued order on the way) and flag them down, call to let me know they're coming, and hand deliver them to me. I said that was great. Well, check my tracking, and the second package with the Rhinoskin case is supposed to be with the delivery driver today!

So now, I'm left hoping to possibly get what was already delivered, and seriously happy that Dell hasn't shipped the X30H yet.

08-27-04, 10:32 AM	#1 (permalink)
lawcox Aximsite Rookie DAP Freshman Join Date: Aug 2004 Location: Virginia Posts: 42 Thanked 0 Times in 0 Posts	DHL Shipping woes... Here is a sad saga so far... I originally ordered an X30M, a 128 SD card, and a Rhinoskin from Dell. I'm not going to put the order date, because it will depress me. Upon first notification of delayed shipment, I got to looking around, and found a 15% off coupon code for the X30H. I got on Dell Customer Support Chat, and cancelled the order for the X30M, but supposedly left the orders for the SD card and Rhinoskin intact. They also ended up cancelling the Rhinoskin order, but the SD card order continued on as I wanted. I ordered the X30H, and reordered the Rhinoskin, and continued to track the SD card. Last night, the DHL tracking site stated that they delivered the card to my apartment, but I never received it. I got on the phone with DHL, and they said they would put a trace on the order. My apartment building is numbered by 911 address, and no longer numbered by apartment number, but my address reads "xxx Douglas Street y1", with xxx being the number over my apartment door. At 7:30 am this morning, the driver calls me and says that she looked at the building, and counted the number of apartments from the bottom of the building to the top to figure out the right apartment number, guessing they were numbered from the bottom to the top. All she had to do was look at the number over my door! Anyway, with her method, she had a 50% chance of getting the right apartment. Needless to say, she got it wrong. The funny thing is, I'm a police officer, and the apartment she delivered it to belongs to someone I've arrested within the past couple of months . Of course, the people now aren't coming to the front door for me, but the driver did say that she would come and try to retrieve the order around noon. At 9:00am, her supervisor called, and he said they would be sure to watch for my coming orders (I told him there was a higher valued order on the way) and flag them down, call to let me know they're coming, and hand deliver them to me. I said that was great. Well, check my tracking, and the second package with the Rhinoskin case is supposed to be with the delivery driver today! So now, I'm left hoping to possibly get what was already delivered, and seriously happy that Dell hasn't shipped the X30H yet.