Oh man, that's crazy. I thought I was the only one with shipping/delivery problems. I ordered an X30 High and a RhinoSkin case on August 12th. On August 19th the packages were shipped(supposedly). Date of arrival was supposed to be August 23 at my front door. Well on August 23 the case was delivered(by DHL). I waited all night but no Axim. Called Dell(in India) and they gave me a FedEx tracking number for the Axim. Called Fedex and they said that that tracking number didn't even exist. Called Dell(in India) back to tell them the news, they put me on hold while they called FedEx. Turns out, Dell transmitted the info about the package to FedEx but LOST the parcel itself. I wasn't too mad yet. I got really really mad when the Indian guy(who I could barely understand already) told me "Don't worry about it, you'll get your product!". WTF!!! I screamed at him and had some choice words. He told me that I'd have another one in 2 days. Called back later to check the status just because I didn't trust him. Asked about it and "Joe", an Indian female said that there was no such order. I was boiling at this point and told her that I wanted my money back now and if she couldn't do it I wanted her boss. Called yesterday about the refund status and to my surprise "Cindy" answered the phone. Thank goodness. I told her the whole situation about how I really wanted that Axim and Cindy understood and fixed everything for me. I had her cancel the refund and replace the missing one. Now I'm just waiting for my Axim. Hope I'm not made to look like an idiot.
