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From other posts, some Axims have variance in measuring the amount of battery charge. Then can vary 20% from day to day. Your backup battery is probably fine. If you want to buy another one, you can get it from most stores -- they're cheap.
In fairness to Dell, measuring the % of charge on these backup batteries is really hard to do. They are trying to figure battery life based really small changes in voltage. A very small voltage change makes a big difference in the reported charge.
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The world may not be perfect yet, but the Axim is (almost).
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