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PtarThanes · 09-16-04, 04:49 PM

Copied from the "Trouble with Dell/DHL" thread:

Man, I thought I was the only person with DHL problems.

I had a signature only package (blue label, couldn't miss it) left on my door too. I was home. I had the main door open, and the screen door shut. No knock, no doorbell. He just left it. Not only that, but this was a next day shipment as well. Checking DHL's website, it appears that next day deliveries are guaranteed by 10:30. AM!! I received this package somewhere between 4 and 6:30 PM.

I called DHL, explained them my problem, and they promised to create a trouble ticket to send to the local DHL distribution center. To me, this was like making your waitress send your uncooked eggs back to the kitchen only to find they've been spit in this time by the cook.

I don't know what the problem is, but if there's a whole thread of "DHL woes," I intend to check that out too.

----
Now that I've checked this out, it makes me wonder: Is DHL's relatively young age in the Domestic/Global shipping class affecting its service? I mean, DHL the company has been around for a rather long time, but has not been delivering outside of California for very long. Now that they're completely national, and even international, are they still just trying to find out how to do it? They've acquired Airborne Express and a number of other small companies, and I think that each different carrier (even though they're all DHL now) still has its own culture and kinks to work out.

Hopefully, as the new DHL becomes older, it becomes wiser as well and will do no more harm that the other established shipping institutions.

09-16-04, 04:49 PM	#10 (permalink)
PtarThanes Aximsite Minor League Join Date: Sep 2004 Location: South Dakota Posts: 133 Thanked 0 Times in 0 Posts	Copied from the "Trouble with Dell/DHL" thread: Man, I thought I was the only person with DHL problems. I had a signature only package (blue label, couldn't miss it) left on my door too. I was home. I had the main door open, and the screen door shut. No knock, no doorbell. He just left it. Not only that, but this was a next day shipment as well. Checking DHL's website, it appears that next day deliveries are guaranteed by 10:30. AM!! I received this package somewhere between 4 and 6:30 PM. I called DHL, explained them my problem, and they promised to create a trouble ticket to send to the local DHL distribution center. To me, this was like making your waitress send your uncooked eggs back to the kitchen only to find they've been spit in this time by the cook. I don't know what the problem is, but if there's a whole thread of "DHL woes," I intend to check that out too. ---- Now that I've checked this out, it makes me wonder: Is DHL's relatively young age in the Domestic/Global shipping class affecting its service? I mean, DHL the company has been around for a rather long time, but has not been delivering outside of California for very long. Now that they're completely national, and even international, are they still just trying to find out how to do it? They've acquired Airborne Express and a number of other small companies, and I think that each different carrier (even though they're all DHL now) still has its own culture and kinks to work out. Hopefully, as the new DHL becomes older, it becomes wiser as well and will do no more harm that the other established shipping institutions. __________________ Dell Axim X30H 1 GB SanDisk SD Dell BT Keyboard Sony Fontopia EX71 <-- These things rock! Grinder Gear Expedition Case