Mobility Site - View Single Post

airbornewinter · 09-27-04, 12:35 AM

Trio,

Yes I have read about the technique of squeezing the case and backing off on the case screws. However, that further proves my point. If the unit were designed properly it wouldn't be necessary to do this at all. I could well understand it if it occured after several years but only after a year? If the unit were only 20 bucks that would be one thing but we are talking a 300+ dollar piece of equipment that should last longer than that. I had a Palm Pilot for 3-4 years and never had a problem with it and it's still going strong. I like the AX and really don't want to give it up.

The thing is that in most of the posts I have read the warranty has just run out. Once might be coincidence but a bunch says something else.

So here's a question for you. When you get a unit that has this exact problem what is your fix? Do you just drop a new touch screen in and send it on it's way? That really isn't fixing the problem all it is doing is band aiding it (No offense)especially if it occurs again.

I have been a electronics repair technician for 23 years and have worked on many different products. One thing I have always done is make sure I find the cause of a particular problem and come up with a permanent solution.

Please understand I am not trying to bash you, Dell or the AX5. All I want is a permanent fix as I am sure everyone does. Thanks for your time. :)

09-27-04, 12:35 AM	#4 (permalink)
airbornewinter Aximsite Prospect Join Date: Sep 2004 Posts: 3 Thanked 0 Times in 0 Posts	Trio, Yes I have read about the technique of squeezing the case and backing off on the case screws. However, that further proves my point. If the unit were designed properly it wouldn't be necessary to do this at all. I could well understand it if it occured after several years but only after a year? If the unit were only 20 bucks that would be one thing but we are talking a 300+ dollar piece of equipment that should last longer than that. I had a Palm Pilot for 3-4 years and never had a problem with it and it's still going strong. I like the AX and really don't want to give it up. The thing is that in most of the posts I have read the warranty has just run out. Once might be coincidence but a bunch says something else. So here's a question for you. When you get a unit that has this exact problem what is your fix? Do you just drop a new touch screen in and send it on it's way? That really isn't fixing the problem all it is doing is band aiding it (No offense)especially if it occurs again. I have been a electronics repair technician for 23 years and have worked on many different products. One thing I have always done is make sure I find the cause of a particular problem and come up with a permanent solution. Please understand I am not trying to bash you, Dell or the AX5. All I want is a permanent fix as I am sure everyone does. Thanks for your time. :)