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Originally Posted by kurta
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I would like UPS to pay for time lost, but I doubt I will get anywhere this way. I really like DELL customer support and I don't want to hassle them. I mean they try to satisfy our needs in any way possible. This is my experience, though it's not very extensive 
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no need to go after UPS. you should go directly to Dell. they while file the claim with UPS so the extra axim won't end up costing them anything. make sure you contact them right away!