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Harley · 04-02-03, 12:40 PM

I've considered the D-Pad problem on my AXIM an annoyance - I never use it. However, when on another thread folks were talking about DELL shipping the new PXA250 C1 processor I decided to go ahead and call tech support and request a replacement.

The replacement came next business day and indeed included the new processor. Thanks DELL. As an added bonus the tech support rep stated they cared only for receiving the defective main unit back. I did not need to ship any of the boxed accessories that comes with the replacement unit -- so I get a free standard lithium battery, a free backup battery and a free charger and software. Thanks again DELL!

04-02-03, 12:40 PM	#1 (permalink)
Harley Aximsite Rookie Join Date: Jan 2003 Posts: 55 Thanked 0 Times in 0 Posts	BONUS - Dell replaced my Defective Unit I've considered the D-Pad problem on my AXIM an annoyance - I never use it. However, when on another thread folks were talking about DELL shipping the new PXA250 C1 processor I decided to go ahead and call tech support and request a replacement. The replacement came next business day and indeed included the new processor. Thanks DELL. As an added bonus the tech support rep stated they cared only for receiving the defective main unit back. I did not need to ship any of the boxed accessories that comes with the replacement unit -- so I get a free standard lithium battery, a free backup battery and a free charger and software. Thanks again DELL!