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11-12-04, 11:23 AM

I'm not having as much luck with Dell CS this go around. I'm having the same "unrecognized card" problem (among other less important problems).

First, they wouldn't admit that they sent me an X50v. Their records apparently show they sent an X50! (I've heard other people have the same issue: I need to go home and see what the shipping box says on it). I explained that my unit says X50v on it and so does my order history, but that didn't seem to dissuade her. In fact, she had me go to the connection settings and asked me what I saw (just to see if I said WLAN utility, Odyssey, etc.) I told her the wi-fi worked for a couple of days, then quit.

She went on to tell me that not all X50v's have Wi-Fi on them and that you have to order that special! I tried to tell her that all X50v's have wi-fi built in and she said (sir, I should know - I WORK here!). It was like talking to a brick wall.

I called Dell from work, so I didn't have a wireless network to test it on. So the conversation ended there. I forwarded my problem to another CS rep who had been helpful in the past. We'll see if that provides better results.

11-12-04, 11:23 AM	#18 (permalink)
MPSmith Guest Posts: n/a	I'm not having as much luck with Dell CS this go around. I'm having the same "unrecognized card" problem (among other less important problems). First, they wouldn't admit that they sent me an X50v. Their records apparently show they sent an X50! (I've heard other people have the same issue: I need to go home and see what the shipping box says on it). I explained that my unit says X50v on it and so does my order history, but that didn't seem to dissuade her. In fact, she had me go to the connection settings and asked me what I saw (just to see if I said WLAN utility, Odyssey, etc.) I told her the wi-fi worked for a couple of days, then quit. She went on to tell me that not all X50v's have Wi-Fi on them and that you have to order that special! I tried to tell her that all X50v's have wi-fi built in and she said (sir, I should know - I WORK here!). It was like talking to a brick wall. I called Dell from work, so I didn't have a wireless network to test it on. So the conversation ended there. I forwarded my problem to another CS rep who had been helpful in the past. We'll see if that provides better results.