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Wow, I can't believe they gave you that much trouble! I have already received a return authorization on my x50v for this same issue. I used Dell support chat, and spoke with "Dylan." I simply provided him the link to this thread, he reviewed it, and offered to send me a new one right away. You should really try the support chat for handhelds. Apparently they are familiar with the problem and have no qualms about sending out replacement units. I do have the one year complete care on my Axim though, so I don't know if that makes a difference. Just tell them that you have spoke directly to other Dell customers who are receiving replacements for the same problem and that you want the same satisfaction. I don't know how they could deny you a replacement at that point.
Hope it Helps,
Dr. Gonzo
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