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Originally Posted by DrGonzo2k2
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Just tell them that you have spoke directly to other Dell customers who are receiving replacements for the same problem and that you want the same satisfaction. I don't know how they could deny you a replacement at that point.
Hope it Helps,
Dr. Gonzo
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Thanks Doc. I did that. She was just "not very bright". I haven't given up quite yet, but I'll wait a day or two until this other rep returns my e-mail.
Unfortunately, since I didn't have a wi-fi network available when I called her, she wouldn't go any further discussing the issue. The funny thing was that when I called Dell CS, the first thing they asked me was whether this was a wi-fi issue. When I said it was, I was re-directed to a "wi-fi specialist". That tells me they are having HUGE wi-fi problems with this model. I've never had anyone at Dell CS ask me that before.
