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It has happened before. Three things to watch for:
1. The backup battery is snug in the pocket and making good contact.
2. The Axim is off when you remove the main battery.
3. The power button is NOT flashing.
On the backup battery, some folks have found the battery making poor contact. To fix that, remove the backup battery and clean it carfully with a tissue or soft cloth, then make sure the little fingers at the bottom of the pocket are high enough to make good contact. Some folks put a little padding on top of the battery to have the cover press it firmly into place.
Also, when removing the main battery you can have the Ax plugged into the power brick safely. I have done that every time I have had to remove my battery and I've never lost power.
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