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Just got off the phone with Dell Technical Support (I tried contacting through email, but I was getting nowhere. I called in and was talking to a live person right after the menu prompts!). Their diagnosis was that there is a short in the circuit that switches from speaker to headphones when they are inserted. He also thought that it would explain my battery drain while the headphones are inserted. Dell is replacing the unit simply because the internal speaker continues to play.
It looks like you have a call to make for an immediate replacement. Mine will be sent tomorrow and should arrive on Friday.
Good Luck!
MIXA
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