Same problem as others and sent in a tech support "Email" thru their web site. This came back:
Your message
To:
support@sandisk.com
Subject: SanDisk Technical Support
Sent: Mon, 7 Apr 2003 08:26:57 -0700
did not reach the following recipient(s):
Technical Support Backup on Mon, 7 Apr 2003 08:36:47 -0700
The recipient was unavailable to take delivery of the message
MSEXCH:MSExchangeIS:SANDISK(u)hq:SMILEY
This was after 3 attempts at different times this AM. Didnt try phone tho'