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After supporting Dell desktop systems for many years, I can tell you their service is pretty darned good. Having the part show up in less than 24hours is normal for them, and much appreciated by us! heh heh
BTW, you mentioned you have backup/restore down to a science now... care to share the routine with us? (I know I could figure it out, but I'd like to know from someone that's actually had to do it for real :D )
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