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Originally posted by CMeys
I just called Dell and they agreed to send me a replacement (my Axim is 2 months old) because I told them that since I got it the D-Pad has been wobbly and hard to use. I told them I hadn't called before since I didn't realize it wasn't supposed to be like that (true, I realized that from this thread here).
They tried to get me to do a soft reset and a hard reset, but I told them I had done that (which I had though for other reasons). They told me to apply the D-Pad patch, but I truthfully told them I had done that too. Then they said they send me a replacement. I should receive it Friday or Monday.
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Beware the "refurbished units" replacement trick. Dell has been known to replace almost brand new units with refurbished ones. I don't know whether that's good or bad. Just letting you know.
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