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The half-life of PDAs (all sorts) is very short these days. At the time Dell made the decision not to support the X5, they already knew about the X50, already had the X30's out and probably saw little financial reason to make the investment. Even if they sold 1000 copies to the geeks who wanted it, and even if they got $30 a copy, that's only $30,000 revenue, probably $3000 gross margin. Not worth the investment in time to do it. Even at ten times the sales, it's still not worth it.
As far as abandoning their customer base, talk to me sometime about the Casio PDA I have that NOBODY is writing software to update. It's life.
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