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Originally Posted by UncleBillVT
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Hi,
I ordered McAfee VirusScan PDA with my x50v and it installed nicely but when I try to register it through the hyperlink that they email me I get the message:
You have reached this page because your original device ID was invalid or has already been used for this product promotion.
If you need to reinstall your service, please login with your user name and password.
McAfee says to contact Dell but I thought that I might give you guru's a shot at this
This is very frustrating. Help!
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I feel your pain. I experienced the same thing, and after doing a little research discovered that there are a LOT of people experiencing it. It appears that McAfee isn't recognizing the 12-month subscription that we purchased from Dell. At the core, it's a dispute between Dell and McAfee, and neither seem particularly concerned about resolving it. If you pursue it with McAfee they'll try to sell you a subscription. Some reports indicate that they were able to work it out, others were not.
I decided that it wasn't worth the hassle, and emailed Dell CS with a refund request (it was well within the 21 days). Dell responded with a refund, no problem, no argument.
Based on what I've seen, McAfee's PDA AV is garbage anyway (can't say I'm impressed with ANY of their products these days). If you want AV for your Axim on a single-user basis, I'd suggest Symantec (Norton) AV for PDA. I haven't bought it yet, because I'm discussing with my Corporate MIS Director getting the PDA module added to our company-wide license for Symantec NAV-CE (Corporate Edition), which is the very best Enterprise AV solution on the market. If I lose that battle I'll buy a standalone copy.
Personally, I don't think the McAfee PDA AV is worth wasting a lot of time over. Ask Dell for a refund and use the CD as a mini-frisbee. :)
D.