Speedfreak,
There is a current thread about getting a replacement because of a mushy D-pad.
http://www.aximsite.com/boards/showthread.php?s=&threadid=8750
Also, are you on DSL by any chance? I take it you are from Canada so I was wondering if you were using sympatico's service. My syncing problems seemed to start when I got connected with them (from dial-up).
Gigi