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Originally posted by Speedfreak
For those of you who got your replacement. Did you have to send your Axim back before getting the replacement? And did you have to pay for shipping or does Dell cover that?
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No - the "Advanced Exchange" warranty stipulates that they will send you out a new unit, while you can keep working with your old Axim.
When you recieve the new Axim, just ship the old one back after you've transferred the data over.
All shipping is covered by Dell, all you have to do is either drop it off at a Purolator location (assuming you are in Canada?) or call and arrange a pick-up, which I just did (literally, Purolator stopped by all of 5 minutes ago). They're really great and can organize a time, say, between 4PM and 6PM. Works wonderfully, doesn't cost you a penny.
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My d-pad is still a bit unresponsive to the right direction, and I've already applied the A02 Rom update. Would Dell accept this as a legitimate reason for issuing a replacement? Lasty, which numbers can I call in Canada to reach Customer Service?
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Yes - Dell WILL accept that as a reason. State clearly that your D-Pad is not properly functioning.
Also, to contact Tech Support (you want to call them - not Customer Care, unless it is within 30 days) phone:
Tech Support
1-800-847-4096
(Enter 1 - 1 - 3-1-1)
Customer Service (if it is within 30 days of purchase)
1-800-847-4096
(Enter 1 - 2 - 1 - 2)
HTH!
Nick